Shipping / Returns

SHIPPING / LOCAL PICK UP

KASHIA LEANN CO., currently offers shipping within Canada & USA only.

- FREE standard shipping on all orders $100+ after any discounts.

**Please note, free shipping is not applicable for bulky item orders (i.e. custom large wall hanging pieces). Dependent on the size of the item, a flat rate of $20-25 will be applicable. Please contact info@kashialeannco.com for a quote on shipping. Finding the most affordable shipping method to get your items to you is our priority and we guarantee that we will find the best rate!

- FREE local pick up available in Burnaby

- FREE shipping on all keychain-only-orders & baby clips within Canada (small shipping fee for USA). This is to allow smaller orders, to save money on delivery. However, if you do add a non-keychain or baby clip item, the regular flat rate will apply.

Flat Rates:

- $12 Expedited Shipping Flat Rate for delivery to Canada & USA (excludes bulky orders items - please see above)

- $5 "Small Order Flat Rate" for eligible Canadian orders. Rate will only show depending on the shipping weight of your order. Please note, this is via letter mail which is non-tracking and may take up to 14 days to be delivered. 

KASHIA LEANN CO. is not responsible for any duties incurred on international orders to the USA.

All orders are processed and shipped from our Metro Vancouver home studio within 2-4 business days. PLEASE NOTE, all custom orders may take up to 3 weeks to process depending on the size of the order, before they are ready to ship out. You will receive a shipping notification once your order leaves our studio.

 

RETURNS / EXCHANGES

KASHIA LEANN CO., offers returns and/or exchanges on undamaged/unused items within 7 days of arrival. Please contact info@kashialeannco.com, for details on how to return your item(s) back to our home studio.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to the original method of payment, within 2 business days. Please allow a few days for refund to reflect in your account.

Customers will be responsible for all shipping costs associated with returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund. 

 

EXCEPTIONS / NON-REFUNDABLE ITEMS

We cannot accept exchanges or returns on custom orders, sale items, gift cards, or limited edition products.

 

DAMAGED / ISSUE UPON ARRIVAL

Please contact us immediately if any items are defective, damaged or if you receive the wrong item upon arrival. KASHIA LEANN CO., will replace or refund products damaged during shipment if photographic proof of damage is submitted to info@kashialeannco.com within 2 days of arrival.

 

Questions? Contact info@kashialeannco.com